Applications Troubleshooting

Diagnose issues related to application discovery and launching from the Applications tab.

Applications Not Appearing

Problem

• The Applications tab shows no applications or fewer applications than expected.

Solutions

• Verify that at least one allow policy matches your shortcuts.
• Check that scan locations contain valid shortcut files:
  • Start Menu (All Users and Current User; recursive)
  • Desktop (Current User; top‑level only)
• Ensure the policy file has correct JSON syntax.
• Review launcher logs for policy evaluation errors.

Related

• Authorization & Visibility
• Deployment paths
• Testing & Validation

Applications Not Launching

Problem

• Applications appear in the Launcher but fail to launch.

Solutions

• Ensure Turbo Client is installed and accessible.
• Verify target executables exist and are accessible.
• Check that policy modifications (flags/arguments) aren’t causing launch failures.
• Review launcher logs for launch attempt details.

Related

• Modifications & Flags
• Merging & Precedence
• Log Locations