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Turbo Launcher Troubleshooting (User) ​

Use this guide for common problems you may encounter in Turbo Launcher before contacting your help desk.

What You'll Learn

  • How to fix missing or non-launching applications
  • How to resolve file import and file browser issues
  • How to troubleshoot Turbo Drive (cloud storage)
  • How to interpret proxy errors or slow connections
  • How to collect logs and details for support

Applications are missing or don’t appear ​

Symptoms

  • The Applications tab is empty.
  • Some apps you normally see are missing.

Steps to try

  1. Press F5 in the Applications tab to refresh the list.
  2. Close and re-open Turbo Launcher.
  3. If the issue affects only one machine, restart the device if possible.
  4. If apps are still missing, contact your administrator or help desk. Your access may be controlled by your organization’s policy.

Information to provide to support

  • A screenshot of the Applications tab.
  • Names of the missing applications.
  • Whether this worked previously on this device.

For administrator-focused troubleshooting of discovery and policy, see:

Applications don’t launch ​

Symptoms

  • You click an app, but nothing opens.
  • You briefly see a loading indicator and then nothing.

Steps to try

  1. Try another app to see if the problem is specific to one application.
  2. Open the Sessions tab, find the session for the app, then right-click and choose Delete to reset local session data.
  3. If the app supports it, right-click and choose Run in Diagnostic Mode, then send the logs to support when the app closes.

WARNING

Deleting a session removes local app data stored in the sandbox for that app. Save important work to a persistent location before deleting.

If the problem persists, contact your administrator or help desk and share any error messages you saw.

For admin-level analysis, see:

File import or file errors ​

Symptoms

  • Drag-and-drop into the Files tab fails.
  • Imports stop midway or show error dialogs.
  • Files don’t appear after import.

Steps to try

  1. Check your network connection if you are working with very large files.
  2. Try importing a smaller set of files to see if one specific file is causing the issue.
  3. Use the options on the error dialog (Try Again, Skip, or Cancel) to continue or narrow down the problematic files.
  4. Press F5 in the Files tab to refresh the view.

If the issue continues:

  • Note the exact error message from the dialog.
  • Take a screenshot of the Files tab and error dialog.
  • Contact your administrator or help desk.

For administrator-focused guidance on storage posture and configuration, see:

Cloud storage (Turbo Drive) issues ​

Symptoms

  • The Turbo Drive (for example, T: on Windows) does not appear in Open/Save dialogs.
  • Expected cloud folders (OneDrive, Dropbox, SMB shares) are missing.

Steps to try

  1. Close and re-open the application you’re using.
  2. Sign in again if any SSO or authentication prompts appear.
  3. If Turbo Drive still does not appear, contact your administrator or help desk.

Provide:

  • The application you’re using.
  • Whether the problem happens for all apps or only some.
  • Whether Turbo Drive worked before on this device.

For administrator guidance on cloud storage, see:

Proxy errors or slow connections ​

Symptoms

  • Frequent connection failures.
  • Very slow application start or network access.
  • Proxy tests show failures or high latency.

Steps to try

  1. Open Proxy Settings and check the status colors.
  2. Click Test on one or more proxies.
  3. If you are in Manual mode and the selected proxy shows failures, either:
    • Switch to Automatic mode, or
    • Choose another proxy with a green or orange status.
  4. If all proxies fail, check your general internet connection.

If the issue persists, contact your help desk and share:

  • A screenshot of the Proxy Settings dialog.
  • Which proxy is selected (if in Manual mode).
  • Any error messages shown during tests.

For administrator networking configuration, see:

Finding logs for support ​

Support or your administrator may ask for log files.

Turbo client and launcher logs are typically stored under:

  • Windows: %LOCALAPPDATA%\Turbo\Logs

Log files include:

  • TurboLauncher_...log – Launcher logs.
  • turbo_...log – Client logs.

You can:

  • Open the folder in File Explorer.
  • Compress the relevant log files into a single archive.
  • Send them to your help desk as instructed.

TIP

When sending logs, also note the time the issue occurred and the application involved. This helps support find the relevant entries more quickly.

Shortcuts and tips ​

  • Press F5 in Applications or Files tabs to refresh the view.
  • Use the Sessions tab to relaunch an app, or right-click a session and choose Delete to reset local session data if an app is stuck.
  • When asked by support, use Run in Diagnostic Mode to collect detailed logs.
  • Use the Files tab to move important documents into your secure sandbox before working on them.
  • Save long-term work to approved locations like Turbo Drive or your organization’s storage rather than only inside a single app.

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